Privacy policy
We take the privacy of our website users very seriously. We
ask that you read this Privacy Policy ('the Policy') carefully
as it contains important information about how we will use
your personal data.
For the purposes of the Data Protection Act 1998, [Return Loads LLP] ('we' or 'us') is the 'data controller' (ie
the company who is responsible for, and controls the processing
of, your personal data)7.
Personal data we may collect about you
We will obtain personal data about you (such as your name,
address, or payment details) whenever you complete an online
form.
For example, we will obtain your personal data when you register
to use this website, send us feedback, post material, or contact
us for any reason. We may monitor your usage of this website.
This may include monitoring how many times you visit, which
pages you go to, traffic data, location data and the originating
domain name of a user's internet service provider. This information
helps us to build a profile of our users. Some of this data
will be aggregated or statistical, which means that we will
not be able to identify you individually. Please see further
the section on 'Use of cookies' below.
Occasionally we may receive information about you from other
sources (such as credit reference agencies) which we will
add to the information which we already hold about you in
order to help us offer you an appropriate service
Payment Details
We do not store or share any credit or debit card details.
How we may use your personal data
We will use your personal data for the purposes described
in the data protection notice that was given to you at the
time your data were obtained. These purposes include:
-- to help us identify you and any accounts you hold with us
-- administration
-- statistical analysis
-- customer profiling and analysing your purchasing preferences
-- marketing - see 'Marketing and opting out' below
-- fraud prevention and detection
-- billing and order fulfilment
-- credit scoring and credit checking--see 'Credit checking' below
-- customising this website and its content to your particular preferences
-- to notify you any changes to this website or our services which may affect you
-- security vetting
-- improving our services
-- (specify any other purposes)
Marketing and opting out
Unless you have asked us not to do so, we may contact you
by (specify, eg mail, telephone, SMS, text/picture/video message,
fax, email) about products, services or promotions which may
be of interest to you].
If you prefer not to receive any further marketing communications
from us, you can opt out at any time. See further 'Your rights'
below.
Disclosure of your personal data
We may disclose your personal data to:
-- other companies within our group
-- our agents and service providers (eg providers of web hosting or maintenance services)
-- credit reference agents - see 'Credit checking' below
-- law enforcement agencies in connection with any investigation to help prevent unlawful activity
-- our business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure
We will use technical and organisational measures to safeguard
your personal data, for example:
-- access to your account is controlled by password and username which are unique to you
-- we store your personal data on secure servers
-- payment details are encrypted using SSL technology
Whilst we will use all reasonable efforts to safeguard your
personal data, you acknowledge that the use of the internet
is not entirely secure and for this reason we cannot guarantee
the security or integrity of any personal data which are transferred
from you or to you via the internet.
Monitoring
We may monitor and record communications with you (such as
telephone conversations and emails) for the purpose of quality
assurance, training, fraud prevention and compliance.
Credit Checking
To enable us and other companies in our group to make credit
decisions about you and for fraud prevention and money laundering
purposes, we may search the files of credit reference and
fraud prevention agencies (who will record the search). We
may disclose information about how you conduct your account
to such agencies and your information may be linked to records
relating to other people living at the same address with whom
you are financially linked. Other credit grantors may use
this information to make credit decisions about you and the
people with whom you are financially associated, as well as
for fraud prevention, debtor tracing and money laundering
purposes. If you provide false or inaccurate information and
we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you
confirm that the other person has appointed you to act on
his/her behalf and has agreed that you can:
-- give consent on his/her behalf to the processing of his or her personal data
-- receive on his/her behalf any data protection notices
Use of cookies
When you use this website, we may collect information about
your computer, such as your IP address and/or browser, which
we will use for administration purposes and statistical analysis.
This information will not usually identify you personally.
We may also obtain information about your online movements
and use of the internet. We do this by placing a 'cookie',
which is a small file, on your computer's hard disk. Cookies
are used for several reasons:
-- to recognise you whenever you visit this website
-- to speed up access to this website (so you do not have to log on each time)
-- to store your personal preferences
-- to build a profile about you
-- to better target our marketing and advertising campaigns
-- The vast majority of web browsers accept cookies. However,
you can change your browser settings so that cookies are not
accepted. If you do this, you may lose some of the functionality
of this website.
For further information about cookies and how to disable them
please go to: aboutcookies.org
Your Rights
You have the right, subject to the payment of a small fee
(currently £10) to request access to personal data which
we may process about you. If you wish to exercise this right
you should:
-- put your request in writing
-- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or
credit card bill)
-- attach a cheque in the amount of £10 made payable to "Return Loads LLP"
-- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies
in your data free of charge. If you wish to exercise this
right you should:
-- put your request in writing
-- provide us with enough information to identify you (eg account number, username, registration details)
-- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your
personal data for direct marketing purposes. If you wish to
exercise this right you should:
-- put your request in writing (an email sent to (info@returnloads.net) with
a header that says 'Unsubscribe' is acceptable)
-- provide us with enough information to identify you (eg account number, username, registration details)
-- if your objection is not to direct marketing in general,
but to direct marketing by a particular channel (eg email
or telephone) please specify the channel you are objecting
to.
Our contact details
We welcome your feedback and questions. If you wish to contact
us, please send an email to (theadminteam@returnloads.net) or you can write to us at Unit 25 Clipper Park, Thurrock Park Way, Tilbury, Essex RM18 7HG
or call us on (01375 856900).
Our registered office is (21 Lodge Lane, Grays, Essex).
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
v4 - 30/09/2009