Roads Minister plans review of DVLA

Published: 11 October 2013

Roads Minister plans review of DVLA

ReturnLoads.net can report that Roads Minister Stephen Hammond has launched a review into the services provided by the Driver and Vehicle Licensing Agency (DVLA).

The review follows the merger of Vehicle and Operator Service Agency and Driving Standards Agency, which is said to be completed next year and is part of the objectives set out in the Department for Transport’s (DfT) Motoring Services Strategy.

The DVLA review aims to deliver better quality and greater value services and will cover compliance, enforcement and policy in addition to the management of statutory and EU obligations.

Stakeholders will have a chance to put forward their views on proposals before the end of the year.

“The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies” Hammond said.

“We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers. This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses.”

Mary Reilly, Non-Executive Director for the Department for Transport, will lead the three-month review, with input from a steering group including the DfT, DVLA, Cabinet Office and Treasury.

ReturnLoads.net will report more on this story when news comes in.

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